Last updated: 19 May 2026
Balemo Web Design builds and manages websites for Australian trade businesses. You can contact us at admin@balemo.com.au.
If you simply browse our website without filling out a form or contacting us, we do not intentionally collect personal information from you for marketing or profiling. Our hosting provider may process basic technical information, such as your IP address, browser type, pages requested and timestamps, for website delivery, security and server operation. We do not use this basic hosting information to identify you.
If you fill out our enquiry form, we collect your name, email address, phone number, business name (if provided) and the message you send.
We use your information to respond to your enquiry, discuss your business needs, provide a quote, prepare a proposal and communicate with you. We may also keep de‑identified message content for internal analysis after removing names, emails, phone numbers, addresses and other details that could reasonably identify a person. We regularly review and delete identifiable enquiry data when it is no longer reasonably needed, usually every few months.
When you submit our enquiry form, we use an email delivery service to send notification of your submission. This service may store or process your information overseas. By submitting a form, you understand that your information may be processed by this provider so we can receive and respond to your enquiry. We retain a copy of your enquiry in our email system where needed to respond to you and manage business records.
We may share personal information with:
We do not sell personal information.
Some service providers we use may store or process information outside Australia. By submitting a form, you understand that your information may be processed by these providers where needed to operate our website and respond to your enquiry.
We keep personal information only as long as reasonably needed for the purpose it was collected, including to respond to enquiries, provide services, maintain records and meet legal, tax, accounting or business obligations. We regularly review and delete identifiable enquiry data when it is no longer reasonably needed, usually every few months.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure service providers, password protection and encrypted services where available. No online system, website, email or form tool can be guaranteed to be completely secure.
You can ask us to access, correct or delete personal information we hold about you. To make a request, contact us at admin@balemo.com.au. We may need to verify your identity before responding. In some cases, we may need to keep certain records for legal, tax, accounting, dispute, security or business record reasons.
We may send relevant service updates, follow‑ups or business communications to clients and enquirers. You can ask us to stop sending marketing messages at any time. We will still send important service, billing or legal messages where needed.
If you have a privacy concern, contact us first so we can try to resolve it. Contact Balemo Web Design at admin@balemo.com.au. Please include your name, contact details and a clear description of the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will be posted on this page.